Home / Finance News / BLACK FRIDAY NIGHTMARE: Furious customers are complaining that Macy's gained't let them pay as system glitches (M)

BLACK FRIDAY NIGHTMARE: Furious customers are complaining that Macy's gained't let them pay as system glitches (M)

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  • Macy’s customers are announcing the store’s bank card system has crashed in places throughout the United States on Black Friday.
  • Problems appear to have began round midday, and customers persisted to document problems during Friday afternoon. 
  • Macy’s stated in a remark that it was once “taking longer than usual to process some credit and gift cards in our stores.”

Customers are complaining about Macy’s bank card methods failing around the nation on Black Friday.

“Macys credit card system down nationwide,” Kenn White tweeted at 1:29 p.m. ET on Friday. “They are not informing shoppers standing in long lines. Getting ugly out there.”

Many people reported an identical issues on social media.

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The problems seem to have begun round midday ET. Three hours later, many of us had been reporting that Macy’s places had been nonetheless not able to procedure reward playing cards and bank cards and that customers may pay handiest in money.

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“All the credit card machines at Macy’s broke down fifteen minutes before the door busters expired, and I think I’ve now witnessed hell,” one Macy’s client tweeted.

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“Came to the Macy’s on State for some Black Friday shopping and all of the registers are down,” says one of the crucial a number of offended feedback on Macy’s Facebook web page. “No credit or debit, only cash! Wasted time picking things out only to leave empty handed with all my merchandise at the register.”

“It is taking longer than usual to process some credit and gift cards in our stores, but we have added additional associates to the floor and are working to resolve the issue as quickly as possible,” Macy’s stated in a remark.

Customers persisted to document fee problems during Friday afternoon. At round 6 p.m. ET, the store stated it had “fully resolved today’s system issues.” 

“The delays we experienced this afternoon were due to a capacity-related issue that caused some transactions to take longer to process,” Macy’s stated in a statment. “We do not anticipate any additional delays.” 

Some Bloomingdale’s consumers seem to be having an identical problems. Bloomingdale’s didn’t right away reply to Business Insider’s request for remark.

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Some other people are additionally announcing they are having problems with Macy’s site and app. There were more than one stories of the web page being down, in line with CurrentlyDown.com, which tracks site outages.

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A Macy’s consultant informed Business Insider that each Macy’s and Bloomingdale’s internet sites had been up and operating.

Earlier within the day, Macy’s had reported a a success Black Friday up to now.

CEO Jeff Gennette informed CNBC that the corporate had noticed “very robust online demand.” According to Gennette, the corporate progressed over final 12 months’s Black Friday however had a large number of paintings to do to publish a just right vacation quarter.

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